Frequently Asked Questions
Everything you need to know about shopping with Infinite Definite.
What are your standard shipping times and costs?
We offer standard shipping within 3-5 business days and express shipping within 1-2 business days. Shipping is free on all orders over $150, while a flat rate applies to smaller orders.
How do I return or exchange an item?
You can return any unused item in its original packaging within 30 days of purchase. Simply visit our online returns portal to generate a prepaid shipping label and initiate your refund or exchange.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal. We also offer buy-now-pay-later options via Afterpay.
How can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to monitor your delivery's progress in real-time.
Are your products covered by a warranty?
Yes, all products sold by Infinite Definite come with a standard 12-month manufacturer's warranty against defects. If you experience any quality issues, please contact our support team immediately.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer service team via live chat or email.